Our Managed IT support services leverages the knowledge and experience of trained IT experts with a clear understanding of your IT and business requirements. This enables our clients to concentrate on their core business functions whilst IntelliNet delivers IT fulfillment.
Our managed IT services for businesses include a yearly business assessment for every Perth or Melbourne customer that is performed with the key stakeholders in the company to work out the requirements and directions. This is an opportunity to assess that the IT goals are aligned to the overall goals and directions of the business.
Our managed IT services and solutions model also includes a comprehensiveBackup and Disaster Recovery Plan that we create with the customer. This plan considers the business goals, impacts, likely threats/challenges, current backup methods and plan of implementation of the new or revised backup and disaster recovery plan. As part of DR Plan we also provide offsite backup storage and archival services at Perth and Melbourne based datacentres. The Backup and DR plan is fully documented and copies are distributed to the key stakeholders.
As part of our service level agreement, we perform regular preventative maintenance checks on the server and network infrastructure to ensure the best possible performance is extracted out of the IT investment. A report is sent back to the customer, which highlights any issues or areas of concerns. We can then provide either onsite or remote desktop support to resolve these concerns. The maintenance checklist is comprehensive in nature but the report for the customer is written in plain English.
As part of our service level agreement, we deploy server, workstation and network monitoring capabilities that constantly monitor hardware resources, event logs, applications, security and performance. These monitoring capabilities can alert us of any potential issues that may arise so that we can rectify them before they even occur. This ensures that there is zero to minimal downtime and virtually no loss in end user productivity.
Our helpdesk is based on set of ITIL principles and enables our helpdesk team with service and ticketing tools that we need to track, respond and resolve issues quickly and efficiently. Our helpdesk software is a comprehensive and integrated system that has ticketing, time tracking, remote control, change management and control, and knowledge base built in.
Our managed IT solutions and remote desktop support helpdesk and engineering team in Perth and Melbourne have excellent customer service skills. They are also equipped with tools that enable them to provide remote desktop support (screen sharing, remote control etc.) and onsite support for Perth and Melbourne based businesses.
Managing the hardware and software life cycle is critical in ensuring effective cost controlling. With our advanced service desk based agents, we can perform fast, accurate and up-to-date audits and inventory of servers, workstations, operating systems, applications, licenses and mobile devices.
System backups are absolutely crucial in mitigating any risks and ensuring minimal impact on the business. System backups are not only monitored by automated processes but also are checked daily by a helpdesk team member. A report is prepared with the summary of backup schedules. This ensures that we keep a track record of the backup success rates and analyse and rectify any issue if it occurs. For customers, this means extra piece of mind that someone is looking after the backups and monitoring them regularly. Your data is safe with our managed IT solutions.